Terms and Conditions

ZOCARI TERMS & CONDITIONS

Effective Date: September 24, 2026

Welcome to Zocari.

These Terms & Conditions (“Terms”, “Terms and Conditions”, or “Agreement”) govern your access to and use of the Zocari website, located at https://zocari.in/, including all associated services, features, marketplace functionality, accounts, products, services, bookings, subscriptions, auctions, digital products, and transactions available through the website.

Zocari is a business operating from La Toc Road, Castries, Saint Lucia.

By accessing, registering for, purchasing from, selling through, or otherwise using Zocari, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you should not use the website or its services.

ABOUT ZOCARI

Zocari is an online multi-vendor marketplace that allows independent vendors and businesses to offer products and services to customers through the Zocari platform.

Products and services available through Zocari may include:

Physical products
Digital products
Booking-based services
Subscription products and services
Auction products
Other lawful goods and services approved for listing on the platform

Zocari provides the marketplace, website infrastructure, tools, and related services that allow customers and vendors to interact and conduct transactions.

Unless expressly stated otherwise, a vendor is responsible for the goods or services that the vendor lists and sells through Zocari.

ACCEPTANCE OF THESE TERMS

By using Zocari, you confirm that:

You have read and understood these Terms.
You agree to comply with these Terms.
You will comply with applicable laws and regulations.
Information you provide to Zocari is accurate and current.
You have the legal capacity to enter into a binding agreement.
If you are using Zocari on behalf of a business or organization, you represent that you have authority to bind that business or organization to these Terms.

AGE REQUIREMENT

Zocari is not intended for children under the age of 13.

You must not create an account or knowingly use Zocari in violation of applicable age restrictions or laws.

Certain products, services, payment methods, or activities available through the marketplace may have additional age requirements imposed by applicable law or by the relevant vendor.

USER ACCOUNTS

Some features of Zocari require you to create an account.

When creating an account, you agree to provide accurate, complete, and current information, including where applicable:

Your name or username
Email address
Telephone number
Billing information
Account password
Other information reasonably required to provide our services

You are responsible for maintaining the confidentiality of your login credentials.

You must notify Zocari promptly if you believe that your account has been accessed without authorization.

You are responsible for activity carried out through your account unless the activity resulted from circumstances outside your reasonable control.

You must not:

Create an account using false information
Impersonate another person or business
Use another person’s account without authorization
Share your password in a manner that compromises account security
Create accounts for fraudulent purposes
Attempt to circumvent account restrictions or suspensions

Zocari may suspend or terminate an account where there is reasonable evidence of fraud, abuse, violation of these Terms, unlawful activity, inaccurate information, or conduct that may harm Zocari, its users, vendors, payment providers, or other third parties.

CUSTOMER PURCHASES

Customers may purchase products or services listed by vendors through Zocari.

When you place an order, you are responsible for reviewing the information provided before completing the transaction, including:

Product or service description

Price
Quantity
Variations
Shipping or delivery information
Booking information
Subscription terms
Vendor return/refund policies
Any additional fees or applicable charges
Submitting an order constitutes an offer to purchase the selected goods or services.
An order may be subject to acceptance, availability, payment authorization, vendor confirmation, or other applicable conditions.
Zocari or the applicable vendor may cancel an order where reasonably necessary, including where:
The product is unavailable
The listing contains an obvious pricing or description error
Payment is declined or reversed
Fraudulent activity is suspected
The vendor cannot fulfill the order
The transaction violates applicable law or these Terms
Circumstances outside the reasonable control of Zocari or the vendor prevent fulfillment

VENDORS AND MARKETPLACE SELLERS

Vendors are independent sellers using Zocari to offer their own products and services.

Unless expressly stated otherwise, vendors are responsible for:

The accuracy of their listings
Product descriptions
Pricing
Product availability
Inventory
Product quality
Shipping and fulfillment
Delivery
Bookings
Cancellations
Returns and refunds
Customer service
Compliance with applicable laws
Intellectual property rights
Any representations made concerning their products or services

A vendor’s use of Zocari does not create an employment, partnership, agency, franchise, or joint-venture relationship between Zocari and the vendor.

Vendors are responsible for complying with all applicable laws and regulations relating to their businesses, products, services, taxes, licenses, permits, consumer obligations, and customer transactions.

ZOCARI’S ROLE IN TRANSACTIONS

Zocari provides the marketplace and related technology through which vendors can offer products and services to customers.

Unless expressly stated otherwise, Zocari is not the manufacturer, owner, supplier, service provider, or producer of products or services listed by independent vendors.

The applicable vendor is responsible for fulfilling the customer’s purchase in accordance with the vendor’s listing and applicable policies.

Zocari may assist with marketplace administration, customer support, fraud prevention, account administration, and dispute communications, but Zocari does not guarantee the performance of every vendor.

VENDOR RESPONSIBILITIES

Vendors must ensure that all information provided to Zocari and customers is truthful, accurate, complete, and not misleading.

Vendors must:

Provide accurate product and service descriptions
Use genuine and accurate images of products
Maintain appropriate refund and return policies
Honor accepted orders
Fulfill orders within the stated timeframe
Maintain accurate availability for bookings
Honor valid bookings
Comply with applicable consumer protection laws
Maintain appropriate records
Respond to customer inquiries
Respect intellectual property rights
Keep their business and verification information current

Vendors may not use Zocari to sell or promote unlawful, fraudulent, counterfeit, stolen, prohibited, or otherwise restricted goods or services.

PROHIBITED SELLING ACTIVITIES

Zocari may prohibit or remove products, services, listings, accounts, or activities that it determines are inappropriate, unlawful, fraudulent, unsafe, or inconsistent with the purpose of the marketplace.

Unless expressly approved by Zocari and legally permitted, prohibited activities include:

Dropshipping
Selling counterfeit products
Selling stolen goods
Fraudulent listings
Misrepresentation of products or services
Selling products that the vendor does not legitimately possess or control
Unlawful financial schemes
Illegal gambling
Money laundering
Fraud or deceptive practices
Unauthorized use of another person’s intellectual property
Selling unlawful or restricted goods
Cryptocurrency or NFT listings where prohibited by Zocari
Malware or malicious digital products
Products or services that violate applicable law
Attempts to circumvent Zocari’s marketplace rules or payment systems

Zocari may remove or restrict any listing that presents legal, security, fraud, safety, or reputational concerns.

PRODUCT IMAGES AND LISTING CONTENT

Vendors must ensure that product images accurately represent the products being sold.

Zocari may require vendors to provide genuine photographs or other appropriate representations of products.

Vendors must not intentionally use misleading images, misleading product descriptions, or manipulated content that creates a false impression regarding the product or service.

Vendors are responsible for ensuring that they have the necessary rights to use all images, text, logos, videos, trademarks, and other content uploaded to Zocari.

PAYMENTS

Zocari accepts online payments through its payment gateway and payment processing partners.

The payment gateway currently used by Zocari is Fygaro.

Payments may include:

One-time purchases
Recurring subscription payments
Booking payments
Other authorized marketplace transactions

Payment authorization may be subject to the customer’s bank, card issuer, payment processor, payment gateway, fraud checks, and other third-party requirements.

Zocari does not guarantee that every payment method will be available at all times.

A payment may be declined, reversed, delayed, refunded, or otherwise affected by circumstances outside Zocari’s control.

PAYMENT INFORMATION

When making a payment, customers may be required to provide payment and billing information.

Payment card information may be processed through Fygaro and applicable third-party payment processors.

Zocari does not intend to store complete credit or debit card numbers on its own systems where payment processing is handled by the applicable payment provider.

Customers are also subject to the applicable terms and privacy policies of the payment providers involved in processing their transactions.

PRICES, TAXES AND FEES

Prices are displayed on the applicable product or service listing.

Vendors are responsible for ensuring that their prices are accurate and comply with applicable laws.

Where applicable, customers may be responsible for taxes, shipping charges, service charges, booking fees, or other charges disclosed during checkout.

If an obvious pricing or listing error occurs, Zocari or the vendor may cancel the affected transaction and, where appropriate, issue a refund.

RECURRING PAYMENTS AND SUBSCRIPTIONS

Some products or services available through Zocari may involve recurring payments.

Before entering into a recurring payment arrangement, customers should review:

The recurring amount
Billing frequency
Subscription duration, if applicable
Cancellation terms
Renewal conditions
Any applicable refund policy

Unless otherwise stated, subscriptions may automatically renew according to the terms displayed at checkout.

Customers are responsible for maintaining a valid payment method.

If a recurring payment fails, access to the relevant product or service may be suspended or cancelled in accordance with the applicable vendor’s terms.

BOOKINGS

Zocari may allow vendors to offer booking-based products and services.

Booking information may include:

Date
Time
Duration
Availability
Number of persons
Resources
Booking requirements
Cancellation conditions

Customers are responsible for reviewing booking information before completing a booking.

Vendors are responsible for honoring accepted bookings and providing the booked service as described.

Vendor-specific cancellation and refund policies may apply.

AUCTIONS

Where Zocari offers auction functionality, customers participating in an auction agree that bids must be genuine and made in good faith.

Users must not:

Place fraudulent bids
Manipulate auction activity
Use multiple accounts to artificially influence an auction
Withdraw bids improperly
Attempt to interfere with another user’s legitimate participation

Winning an auction may create an obligation to complete the applicable purchase in accordance with the auction rules displayed at the time.

Additional auction-specific rules may apply to individual listings.

DIGITAL PRODUCTS

Digital products may include downloadable files, software, digital content, memberships, or other electronically delivered products.

Vendors are responsible for ensuring that they have the legal right to distribute their digital products.

Unless expressly permitted by the applicable license, purchasing a digital product does not transfer ownership of the underlying copyright or intellectual property.

Digital products may be subject to vendor-specific license, refund, access, and usage conditions.

SHIPPING AND DELIVERY

For physical products, the applicable vendor is responsible for shipping and delivery unless otherwise stated.

Shipping times displayed on Zocari may be estimates.

Zocari is not responsible for delays caused by:

Shipping carriers
Customs
Weather
Natural disasters
Government actions
Incorrect customer information
Vendor delays
Other circumstances outside Zocari’s reasonable control

Customers should contact the applicable vendor regarding order-specific shipping issues.

RETURNS, REFUNDS AND CANCELLATIONS

Each vendor is responsible for maintaining a clear and reasonable refund, return, cancellation, and exchange policy appropriate to the products or services they sell.

Customers should review the applicable vendor policy before purchasing.

Refund eligibility may depend on:

Product type
Condition of returned goods
Time since purchase
Whether the product is digital
Whether a service has already been provided
Booking dates
Subscription terms
Auction rules
Applicable law

Where a refund is approved, the refund may generally be returned through the original payment method, subject to payment processor procedures.

Zocari may assist in communicating between customers and vendors but does not guarantee a particular dispute outcome.

Nothing in these Terms removes rights that cannot lawfully be excluded under applicable consumer protection legislation.

CUSTOMER-VENDOR DISPUTES

Customers should first contact the applicable vendor regarding questions concerning a product, service, booking, order, refund, cancellation, delivery, or other transaction.

Zocari may, at its discretion, assist with communications or marketplace-related disputes.

Zocari reserves the right to take action against accounts or listings where there is evidence of fraud, abuse, repeated violations, unlawful conduct, or serious marketplace concerns.

USER REVIEWS AND CONTENT

Users may be permitted to submit reviews, comments, photographs, ratings, or other content.

You agree that your submitted content:

Is truthful and based on your genuine experience
Does not contain unlawful or defamatory material
Does not infringe another person’s rights
Does not contain malicious software
Does not impersonate another person
Does not intentionally mislead other users

By submitting content to Zocari, you grant Zocari a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, modify, and distribute that content for operating, promoting, improving, and providing the Zocari service.

Zocari may remove content that violates these Terms or applicable law.

INTELLECTUAL PROPERTY

The Zocari website and its original content, design, branding, graphics, logos, software, features, and functionality are owned by or licensed to Zocari unless otherwise indicated.

You may not reproduce, modify, distribute, sell, reverse engineer, or commercially exploit Zocari’s proprietary materials without prior written permission.

Vendors retain ownership of their own intellectual property, subject to the rights and licenses necessary for Zocari to display and operate their listings.

THIRD-PARTY SERVICES

Zocari may use third-party services, including payment processors, hosting providers, analytics providers, advertising platforms, communication services, shipping providers, and other technology providers.

Third-party services may have their own terms and privacy policies.

Zocari is not responsible for the independent acts, omissions, availability, or policies of third-party services.

ADVERTISING AND RETARGETING

Zocari may use advertising, analytics, cookies, pixels, and similar technologies to understand website usage and to display relevant advertising.

This may include retargeting through third-party advertising platforms.

Advertising technologies may collect information about website visits, browsing activity, device information, or interactions with advertisements, subject to the applicable third-party policies and your available privacy choices.

Additional information is provided in Zocari’s Privacy Policy.

ACCOUNT SUSPENSION AND TERMINATION

Zocari may suspend, restrict, or terminate an account where reasonably necessary, including where a user:

Violates these Terms
Provides false or misleading information
Engages in fraud
Engages in unlawful activity
Abuses customers, vendors, or Zocari
Attempts to manipulate the marketplace
Violates intellectual property rights
Creates a security risk
Otherwise materially harms the Zocari marketplace

Where appropriate and reasonably practicable, Zocari may provide notice of suspension or termination.

Termination does not automatically eliminate obligations that arose before termination.

WEBSITE AVAILABILITY

Zocari aims to keep the website available and functional but does not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to:

Maintenance
Updates
Technical failures
Security incidents
Hosting problems
Internet or telecommunications issues
Third-party service interruptions
Events beyond Zocari’s reasonable control

DISCLAIMER

To the extent permitted by applicable law, Zocari provides the marketplace and website on an “as available” basis.

Zocari does not guarantee that:

Every listing is accurate
Every vendor will perform as expected
Every product or service will meet a customer’s expectations
The website will always be uninterrupted
Every product will remain available
Third-party services will always operate without interruption

Nothing in these Terms excludes a legal guarantee, consumer right, or protection that cannot lawfully be excluded.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Zocari will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from use of the marketplace or from transactions between customers and independent vendors.

Zocari’s liability, where liability cannot legally be excluded, will be limited to the extent permitted by applicable law.

Nothing in these Terms limits liability where such limitation is prohibited by law.

INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Zocari, its owners, representatives, service providers, and affiliates from claims, losses, damages, liabilities, costs, and expenses arising from:

Your violation of these Terms
Your unlawful conduct
Your misuse of the website
Your infringement of another person’s rights
Content you submit
Your products or services if you are a vendor

FORCE MAJEURE

Zocari will not be responsible for failure or delay caused by circumstances beyond its reasonable control, including natural disasters, severe weather, war, civil unrest, government action, internet failures, telecommunications failures, payment processor failures, power outages, labor disputes, or other similar events.

CHANGES TO THESE TERMS

Zocari may update these Terms from time to time.

The updated version will be posted on the website with a revised effective or updated date.

Your continued use of Zocari after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

GOVERNING LAW

These Terms are governed by the laws of Saint Lucia, subject to any mandatory consumer protection or other legal rights that apply to you.

Any dispute concerning these Terms will be subject to the applicable courts and legal procedures of Saint Lucia, unless applicable law requires otherwise.

SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

ENTIRE AGREEMENT

These Terms, together with the Zocari Privacy Policy and any additional terms specifically presented to you for particular services or transactions, constitute the agreement governing your use of Zocari.

CONTACT ZOCARI

For business inquiries:

Zocari

La Toc Road, Castries, Saint Lucia

Email: zocaribusiness@gmail.com

For customer and website support:

Email: support@zocari.in

Phone: 758-718-1969

Contact page: https://zocari.in/contact-us/

By using Zocari, you acknowledge that you have read and agree to these Terms & Conditions.