Privacy Policy – zocari.in

ZOCARI PRIVACY POLICY

Effective Date: September 24, 2026

Zocari (“Zocari”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of people who use our website and services.

This Privacy Policy explains how Zocari collects, uses, stores, discloses, and protects personal information when you visit or use https://zocari.in/.

This Privacy Policy applies to customers, vendors, visitors, account holders, and other users of the Zocari platform.

Zocari operates from La Toc Road, Castries, Saint Lucia.

By using Zocari, you acknowledge that you have read this Privacy Policy.

INFORMATION ABOUT ZOCARI

Business name: Zocari

Business address: La Toc Road, Castries, Saint Lucia

Website: https://zocari.in/

Business email: zocaribusiness@gmail.com

Support email: support@zocari.in

Telephone: 758-718-1969

INFORMATION WE COLLECT

Depending on how you use Zocari, we may collect different types of information.

ACCOUNT INFORMATION

When you create an account, we may collect:

Name
Username
Email address
Telephone number
Password
Account preferences
Profile information
Other information necessary to establish and manage your account

Passwords should be stored using appropriate security measures and should not be stored in plain text.

CONTACT INFORMATION

When you contact us, we may collect:

Name
Email address
Telephone number
Message content
Support requests
Other information you voluntarily provide

BILLING AND TRANSACTION INFORMATION

When you make a purchase, we may collect information associated with the transaction, including:

Billing name
Billing address
Shipping address where applicable
Order information
Products or services purchased
Purchase amount
Currency
Transaction date
Payment status
Refund information
Payment-related transaction references

PAYMENT CARD INFORMATION

Payments made through Zocari are processed through our payment gateway and applicable payment-processing partners.

Our payment gateway is Fygaro.

Where payment information is entered through the applicable payment-processing system, full credit or debit card information may be processed by Fygaro and/or its payment-processing partners rather than being stored directly by Zocari.

Zocari does not intend to retain complete credit or debit card numbers on its own systems where payment processing is handled by the payment provider.

Payment providers may retain or tokenize payment information in accordance with their own terms, security practices, and privacy policies.

VENDOR INFORMATION

If you register as a vendor, we may collect information such as:

Name
Business name
Username
Email address
Telephone number
Business address
Store information
Product and service information
Verification information
Payment or payout information
Tax or business information where required
Customer service information
Other information necessary to operate your vendor account

PRODUCT, ORDER AND SERVICE INFORMATION

We may collect information relating to products and services listed or purchased through Zocari, including:

Product names
Product descriptions
Prices
Orders
Bookings
Subscription information
Auction participation
Delivery information
Returns
Refunds
Reviews
Communications relating to transactions

TECHNICAL AND USAGE INFORMATION

When you visit Zocari, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referring website
Approximate location derived from technical information
Website interactions
Login activity
Technical error information

HOW WE COLLECT INFORMATION

We may collect information:

Directly from you
When you create an account
When you place an order
When you register as a vendor
When you make a booking
When you subscribe to a product or service
When you participate in an auction
When you contact customer support
When you submit a review
Automatically through cookies and similar technologies
Through payment providers
Through analytics providers
Through other service providers that assist in operating Zocari

HOW WE USE PERSONAL INFORMATION

We may use personal information to:

Create and manage accounts
Process orders
Process payments
Facilitate subscriptions
Facilitate bookings
Facilitate auctions
Provide digital products
Facilitate vendor transactions
Communicate with customers and vendors
Provide customer support
Process refunds and cancellations
Verify accounts
Prevent fraud and abuse
Detect security threats
Improve our website
Analyze website usage
Maintain records
Provide marketing communications where permitted
Deliver advertising and retargeting
Personalize website experiences
Comply with legal obligations
Enforce our Terms & Conditions
Protect the rights, property, and safety of Zocari and others

PAYMENT PROCESSING

Zocari uses Fygaro as its payment gateway.

Payment transactions may also involve third-party payment processors, acquiring banks, card networks, banks, and other financial service providers.

Information required to complete a payment may be shared with the applicable payment providers.

The payment providers process information according to their own terms and privacy policies.

Fygaro’s published privacy policy states that credit and debit card information is not stored through its platform and may instead be handled by third-party payment processors, with a token potentially retained as a payment reference.

Customers should review the applicable payment provider’s terms and privacy policy before completing a transaction where appropriate.

INFORMATION SHARED WITH VENDORS

When you purchase a product or service from a vendor, we may provide the vendor with information reasonably necessary to fulfill the transaction.

Depending on the transaction, this may include:

Customer name
Contact information
Shipping information
Booking information
Order details
Transaction details
Information necessary to provide customer support

Vendors are responsible for handling customer information they receive through Zocari in accordance with applicable law and their own privacy obligations.

Vendors must not use customer information obtained through Zocari for unauthorized marketing, resale, harassment, fraud, or other purposes unrelated to legitimate business activities.

SERVICE PROVIDERS

We may share information with third-party service providers that help us operate Zocari.

These may include providers involved in:

Payment processing
Website hosting
Website security
Email delivery
Customer support
Analytics
Advertising
Retargeting
Fraud prevention
Shipping
Technical maintenance
Website functionality
Other business operations

Service providers should only receive information reasonably necessary to provide the relevant service.

ADVERTISING, COOKIES AND RETARGETING

Zocari may use cookies, pixels, tags, scripts, analytics technologies, and similar technologies.

These technologies may help us:

Remember user preferences
Maintain login sessions
Understand how users interact with the website
Measure website performance
Improve website functionality
Measure advertising effectiveness
Show advertisements that may be relevant to users

Zocari uses retargeting advertising.

Retargeting may allow third-party advertising providers to recognize that a user previously visited or interacted with Zocari and subsequently display advertisements on other websites, applications, or platforms.

Depending on the advertising provider, this may involve information such as:

Device identifiers
Browser information
IP address
Website activity
Pages visited
Advertisement interactions
Other information permitted by the provider’s technology and applicable law

Third-party advertising providers operate under their own privacy policies and terms.

Where required by applicable law, Zocari will provide appropriate cookie choices or consent mechanisms.

ANALYTICS

Zocari may use analytics services to understand website traffic, user interactions, technical problems, and general usage patterns.

Analytics information may be used to improve:

Website functionality
User experience
Product and service offerings
Security
Performance
Marketing

MARKETING COMMUNICATIONS

Where permitted by law, Zocari may send users marketing or promotional communications.

You may unsubscribe from marketing emails by using the unsubscribe mechanism provided in the communication or by contacting us.

Transactional and service-related communications may still be sent where necessary to provide services, process transactions, manage accounts, or communicate important changes.

HOW WE SHARE INFORMATION

We may disclose personal information:

To payment processors
To vendors when necessary to fulfill transactions
To technology and service providers
To shipping or delivery providers
To analytics and advertising providers
To professional advisers
To government authorities where legally required
To law enforcement where legally required
To protect against fraud or security threats
To protect the rights and property of Zocari
In connection with a business transfer, merger, acquisition, restructuring, or sale of assets

We do not sell personal information simply because you use the Zocari marketplace.

LEGAL AND FRAUD PREVENTION DISCLOSURES

We may access, preserve, and disclose information where reasonably necessary to:

Comply with legal obligations
Respond to lawful requests
Investigate fraud
Prevent abuse
Protect users
Protect Zocari
Enforce our Terms & Conditions
Investigate security incidents
Protect the rights, property, or safety of another person

DATA SECURITY

Zocari takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no internet transmission, electronic storage system, or website can be guaranteed to be completely secure.

Users are responsible for protecting their account passwords and should not share passwords with other people.

If you believe your Zocari account has been compromised, contact us as soon as possible.

DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide our services
Maintain accounts
Complete transactions
Resolve disputes
Prevent fraud
Maintain business records
Comply with legal obligations
Enforce agreements

When personal information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal and operational requirements.

CHILDREN’S PRIVACY

Zocari is not intended for children under the age of 13.

We do not knowingly request or intentionally collect personal information from children under 13 for the purpose of creating accounts or using Zocari services.

If you believe that a child under 13 has provided personal information to us, please contact us so that we can investigate and take appropriate action.

INTERNATIONAL DATA PROCESSING

Zocari is based in Saint Lucia.

Some of our service providers, payment processors, hosting providers, analytics providers, advertising providers, or other technology providers may process information in countries outside Saint Lucia.

Where personal information is processed outside Saint Lucia, we will take reasonable steps appropriate to the circumstances to protect the information and comply with applicable legal requirements.

THIRD-PARTY WEBSITES

Zocari may contain links to websites, applications, services, or platforms operated by third parties.

We are not responsible for the privacy practices of third-party websites.

You should review the privacy policy of any third-party website before providing personal information.

VENDOR PRIVACY RESPONSIBILITIES

Vendors who use Zocari may receive personal information from customers in connection with orders, bookings, subscriptions, or other transactions.

Vendors are responsible for:

Using customer information only for legitimate business purposes
Protecting customer information
Not selling customer information without appropriate authorization
Not using customer information for unauthorized marketing
Complying with applicable privacy and data protection laws
Properly handling customer information after a transaction is completed

Where a vendor independently collects additional information from customers outside Zocari, that vendor may have separate privacy obligations.

YOUR PRIVACY CHOICES

Depending on applicable law, you may have rights or choices concerning your personal information, which may include:

Requesting access to personal information we hold about you
Requesting correction of inaccurate information
Requesting deletion where legally available
Objecting to certain processing
Requesting restriction of certain processing
Withdrawing consent where processing is based on consent
Unsubscribing from marketing communications
Managing certain cookie or advertising preferences

Some requests may be subject to legal or operational limitations.

To make a privacy request, contact:

support@zocari.in

We may need to verify your identity before completing certain requests.

ACCOUNT INFORMATION

You may update certain account information through your Zocari account where those features are available.

If you need assistance correcting or updating information, contact:

support@zocari.in

DATA BREACHES AND SECURITY INCIDENTS

If Zocari becomes aware of a security incident involving personal information, we will assess the incident and take reasonable steps appropriate to the circumstances, including any notifications required by applicable law.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

When we make changes, we will update the effective or revised date shown at the beginning of the Policy.

Where required, we may provide additional notice regarding material changes.

Your continued use of Zocari after an updated Privacy Policy becomes effective constitutes acceptance of the updated Policy to the extent permitted by applicable law.

CONTACT US

If you have questions, concerns, requests, or complaints concerning this Privacy Policy or the way Zocari handles personal information, contact us.

Zocari

La Toc Road, Castries, Saint Lucia

Business:

zocaribusiness@gmail.com

Support:

support@zocari.in

Telephone:

758-718-1969

Contact page: https://zocari.in/contact-us/

We will make reasonable efforts to respond to privacy inquiries and requests in accordance with applicable law.

ACKNOWLEDGEMENT

By using Zocari, you acknowledge that you have had the opportunity to review this Privacy Policy and understand how Zocari may collect, use, disclose, and protect personal information as described above.